Teamlead Inbound

Team Lead Inbound

We are Europe’s fastest-growing non-food discounter, operating a rapidly expanding logistics network with 16 Distribution Centres across NL, FR, DE, PL, ES, IT and SK. In June 2025, we opened our first DC in Spain (Illescas, Toledo) to further support our growth in the Iberian market. Action is now moving to the next level by opening a new insourced Distribution Centre in Banyeres del Penedès, Tarragona.

Your mission

Reporting directly to the Operations Manager, the Tem Lead Inbound directs, coordinates, and manages a team of 25–30 internal and external employees across the warehouse floor and support departments. This includes overseeing administrative staff, controllers, unloading teams, and forklift drivers to ensure all tasks are performed safely and effectively.

The Team Lead Inbound is responsible for driving the team to achieve specific targets across key performance indicators (KPIs) such as quality, productivity, cost efficiency, and safety. Additionally, they ensure full compliance with administrative procedures and local legislation, guaranteeing that all goods are unloaded on time, in the correct condition and quantity, and stored securely. 

Key accountabilities and areas of responsibility

1. Proces management

• Ensure unloading on time, in right condition and quantity, stored safely
• Ensure correct and consistent application of all warehouse procedures, instructions, systems, tools, materials and process standards within the team to meet daily operational targets
• Follow up on operational warehouse processes to identify disturbances, bottlenecks, risks or inefficiencies and escalate (structural) issues to the Operations Manager when required
• In cooperation with central SC departments, follow-up on the execution of process improvement initiatives aimed at optimizing quality, productivity, cost control, planning accuracy and/or workflow stability
• Review and validate operational data and KPIs, such as service level, on time on stock, worked / absent hours, productivity metrics and other relevant indicators
• Provide insights and input to the Operations Manager to support decision‑making
• Signal and document deviations from expected performance levels, both on process and team output, and take corrective actions in collaboration with the Operations Manager

2. Operational Management

• Plan and allocate the daily workload, resources and skills to ensure effective and efficient execution
• Maintain a frequent and visible presence on the warehouse floor, being approachable and available for employees, enabling real‑time steering, coaching, and immediate issue resolution if needed
• Monitor and follow up on the planning (day/weekly) in relation to the actual execution, ensuring that the team is positioned and guided to meet target levels
• Monitor fulfilment of operational KPIs (productivity, quality, service level, cost efficiency) and take timely corrective action when output deviates from the required targets
• Responsible for completing and maintaining employee scorecards (performance indicators, behavioral elements, quality & productivity metrics), ensuring consistent documentation for review cycles
• Safeguard compliance with safety, health and environmental standards, intervening where necessary to maintain a clean, safe and compliant work environment
• Active involvement in the DC’s operational excellence program (BLUE) with daily updates/reporting
• Communicate operational priorities and decisions clearly within the team

3. People management

• Responsible for hiring new employees within the team
• Oversee the (functional) onboarding and training of new employees within the department
• Provide clear work instructions, guidance and direction to employees, ensuring full understanding and expectations regarding quality, productivity, safety and processes
• Actively coach, motivate and support employees in their daily performance, stimulating a positive attitude and strong team spirit
• Responsible for the execution of the full yearly performance cycle, including mid- and full year review of employees
• Ensures the further development of the employees within the team by giving structural feedback, offering coaching and taking corrective measures (including disciplinary actions, dismissals) if needed
• Manage the full absent and/or sickness process in accordance with company policy and (local) legislation and ensure correct administrative registration in the system(s)
• Maintain high standards of behavior and team culture, addressing non‑compliance or undesirable behavior and escalating cases when appropriate

Competences

• Results-oriented
• Planning and Organizing
• Leadership
• Team player
• People management
• Communication skills

What we are looking for

• At least 3 years of working experience in a similar job preferably in a retail/logistics environment
• Fluent in English and Spanish, Catalan is highly valued
• Experienced with managing a large number of employees
• Works efficiently and effectively, even under time pressure
• Is highly organised, can structure activities and projects, adheres to agreements in a timely manner and in accordance with guidelines

What we offer

• Competitive remuneration package according to market conditions
• Joining a multinational company in full expansion in Spain
• Real possibilities of growth
• Being part of the project to launch our first managed Distribution Center
• 15% staff discount on Action merchandise
• Life & accidents insurance
• Extensive education and training