Supplier Support Specialist

Supplier Support Specialist

(Full time, 38 hours a week)

Are you ready to play a key role in managing and optimizing our logistics operations across Europe? Do you enjoy working in a fast-paced environment where you connect multiple stakeholders and ensure smooth day-to-day execution? Join Action as our new Supplier Support Speaclist and help us drive operational excellence in our growing international supply chain network!

Your daily tasks

As a Supplier Support Speaclist, you will work closely with the Operations Manager and external Logistics Service Providers (LSPs) to ensure flawless execution of daily operations. You translate short- and mid-term capacity needs into clear actions, manage service performance, and help drive continuous improvement.

You monitor service levels, identify bottlenecks before they arise, and proactively coordinate with stakeholders in Supply Chain Planning, Transport, and Process & Project teams. With our logistics operations outsourced to external partners, you act as the key link between Action and our LSPs ensuring seamless collaboration and delivery to our Distribution Centres.

Your focus will be on operational performance, relationship management, and process optimization balancing the dynamic nature of our fast-growing retail business with structured, data-driven decision-making.

Your responsibilities

• Manage and monitor Logistics Service Providers (LSPs) and Transport Service Providers (TSPs) to ensure efficient warehouse and transport operations, delivering according to agreed SLAs.
• Ensure Action meets its contractual obligations to support LSP performance.
• Maintain strong and structured communication between Action HQ and external partners.
• Escalate issues efficiently and follow up on mitigation actions to ensure business continuity.
• Analyse operational data, challenge existing processes, and drive improvements.
• Support system and process integration (ERP/EDI/TMS) to enhance collaboration and efficiency.
• Coordinate across internal departments (Commerce, Supply Chain Planning, Transport, Process, and Projects) and ensure all stakeholders are aligned.
• Manage daily operational issues and act quickly to minimize disruption in the flow of goods.

You will report to the Operations Manager and work within the Supply Chain Inbound team, which manages the flow of goods from Asia to Europe and develops Action’s multi-layer network of hubs and cross-docks.

Your team

You will be part of the Supply Chain Inbound department, which is responsible for managing and optimizing our import flows and European logistics network. Together with the Central Process Team, the department ensures operational excellence across the hubs, cross-docks, and the entire network. Our team combines analytical insight with hands-on problem-solving to keep Action’s supply chain moving efficiently every day. 

This is you

You’re a strong communicator and analytical thinker who thrives in a dynamic, international logistics environment. You enjoy collaborating with multiple stakeholders and have a passion for optimizing processes and building strong partnerships with service providers. 

You also have the following:

• Higher education level in Supply Chain, Logistics or similar.
• At least 5 years' relevant work experience within a Supply Chain/Logistics.  
• Excellent command in Dutch is preferred. 
• A good command of English, as this is the working language of our international environment.
• Proficient with Microsoft Office software, especially Excel. Experience with ERP systems and an understanding of a WMS system is preferred
• A willingness to travel to different work locations. 

What we offer

Quite a lot, actually! From our bustling headquarters in the Netherlands, you will have an impact across the whole of Europe. We're now up to more than 2,400 stores in 11 countries and millions of smiles from our customers. We also have major growth ambitions, both for Action and for you. Our growth means you can always take new steps to develop as a professional, whether that means a different position, an interesting innovation project or new skills. In essence, you can develop as a professional in many areas. You can do all this in a culture where we truly embrace our shared values: customer focus, teamwork, simplicity, discipline, cost-awareness and respect.

You can also count on Action for the following:

• 24 days' holiday with the option to buy five additional days (based on 38 hours per week);
• An annual bonus;
• A temporary contract with the intention of offering you a permanent contract in the long term;
• The possibility of working from home, in consultation with your team and manager;
• A 15% employee discount on your purchases from Action;
• An excellent salary that matches your knowledge, experience and abilities;
• A good pension scheme, collective health insurance and travel allowance (Zwaagdijk-Oost is reachable from Amsterdam by car in just 30 minutes on uncongested roads).

How we contribute to society

If you only know Action from the stores, a new world will open up for you when you join us. As an example, we're working hard behind the scenes to make a positive impact on society and the environment. Did you know we sponsor more than 2,000 children worldwide who are growing up in an SOS Children's Village? Or that our team reflects the diversity of our customers, representing 124 nationalities? Or that 70% of our wood products and 86% of our cotton now comes from sustainable sources? Or that we only use energy-efficient LED lighting in more than half of our stores? Yes, that's Action, too. If you're curious about what other initiatives we're taking, join our team and see for yourself.

Interested?

Do you recognise yourself in this vacancy? If so, take action and apply now!

What will happen next:

1. Response to your application within 10 days (and usually earlier).
2. First interview with a manager and a colleague.
3. Online assessment to get to know you better.
4. Second interview with 2 colleagues from the business.
5. Your proposal!

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.