Store Format Coordinator

Store Format Coordinator

32–38 hours per week

Your daily activities

As a Store Format Coordinator, you are part of the international Store Format team. This team plays a key role in standardizing, developing, and safeguarding the store concept across all countries. You contribute to creating a consistent, recognizable, and customer-oriented store experience in every Action store.

You focus on translating the customer journey into clear and scalable store concept by creating Format guidelines applicable for all countries. By working closely with internal stakeholders such as Real Estate, Store Operations, Buying and local countries, you ensure that the store format is implemented efficiently and consistently across all markets.

You are responsible for coordinating format development, maintaining the format guidelines, and ensuring clear communication towards all stakeholders. In doing so, you contribute directly to operational simplicity, commercial performance, and strengthening the international brand.

Meet your team

You will join the international Store Format team, a specialized team responsible for developing, standardizing, and safeguarding the store concept across all Action countries.

The team works closely with Real Estate, Store Operations, Buying and local countries to ensure that the store format is implemented consistently and effectively. Collaboration is key, as you align with multiple stakeholders to translate strategy into practical and scalable store solutions.

Within the team, there is a strong focus on continuous improvement, innovation, and maintaining a clear and consistent customer experience across all stores.

In this role you

• Translate customer journeys into store concepts by analyzing customer flow and converting insights into optimal layouts, routing, and touchpoints
• Contribute to the development and innovation of store formats, including layouts, signage, in-store communication, and materials
• Coordinate format-related projects and workstreams, ensuring proper planning, alignment, and execution with stakeholders
• Create and maintain international store format guidelines
• Develop manuals, templates, and standards that are scalable, simple, and easy to use across all countries
• Safeguard format principles and maintain the format book and presentation manuals
• Coordinate with countries and internal stakeholders, and align with Real Estate to support implementation and gather feedback
• Monitor and safeguard quality and consistency through evaluations, store visits, and implementation tracking

You also bring 

• HBO (Bachelor) working and thinking level (for example in a commercial or design-related field)
• 2–3 years of relevant work experience within a commercial or retail environment is a plus
• Strong analytical skills and the ability to translate insights into practical solutions
• Excellent planning and organizational skills, with the ability to manage multiple projects simultaneously
• Strong communication skills and stakeholder management capabilities
• Excellent command of Dutch and English, both spoken and written

What we offer

Surprisingly a lot! From our bustling home base in the Netherlands, you will have an impact on the whole of Europe. Today we have more than 3,000 stores in 15 countries and millions of smiles from our customers. And we have big growth ambitions. For Action and you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, and new skills: as a professional, you can develop without limits. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost consciousness, and respect.

Did you know that you can also count on us for:

• 24 days of holiday with the option to buy five additional days (based on 38 hours per week) 
• Flexible working hours and the option to work 40% of your working hours working from home (in coordination with your team and manager)
• 15% staff discount on your purchases at Action 
• A good pension scheme and travel allowance (Zwaagdijk-Oost is reachable from Amsterdam by car in just 30 minutes on uncongested roads or through public transport, using the shuttle bus from Hoorn train station)

How we contribute to society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we support thousands of children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including 150 different nationalities? That we purchase 100% of our wood products and 100% of our cotton sustainably? And that all our stores, DC’s and offices only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? There’s a lot more we are proud of and we would love for you to be part of it.

Interested?

We're proud to be an inclusive employer, and we warmly invite anyone who sees themselves in the vacancy to apply. So take action and respond to this vacancy now!

What happens next:

1. Response to your application within 14 days (and usually earlier)
2. First interview with a manager and a colleague
3. Second interview with more colleagues
4. Welcome to Action

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.