Solution Architect ServiceNow

ServiceNow Solution Architect

How you'll contribute

As a ServiceNow Solution Architect, you play a key role in shaping and scaling one of
Action's most important supporting platforms. You translate business challenges into
scalable, future-proof ServiceNow solutions and ensure our platform continues to
support Action's rapid international growth.

You collaborate with stakeholders across the organisation, helping them transform
requirements into practical solutions that deliver real business value. You combine
strategic thinking with hands-on architectural expertise and guide solution
development from concept through implementation.

You are not only a technical expert, but also a trusted advisor who can explain complex
technical decisions in a way that business stakeholders understand and support.

What you'll do

As ServiceNow Solution Architect, you will:

• Design end-to-end ServiceNow platform solutions that support Action's business objectives.
• Translate business requirements into scalable, maintainable and future-proof solution designs.
• Collaborate with stakeholders across multiple business domains to understand challenges and define the best solution approach.
• Ensure solutions align with enterprise architecture standards, architectural principles and ServiceNow best practices.
• Identify, manage and reduce technical debt while contributing to the long-term
• platform roadmap.
• Support development and operations teams during implementation and validate that delivered solutions meet architectural standards.
• Drive continuous improvement and challenge existing processes where better solutions are available.
• Communicate architectural decisions clearly to both technical and nontechnical audiences.
• Act as the bridge between business stakeholders, technology departments, developers and architects.
• Contribute to the further growth, adoption and maturity of the ServiceNow platform across Action.

Meet your team

You'll become part of Action's Technology department, working within a dynamic
environment that supports more than 3,600 stores across multiple European countries.

In this role, you'll work closely with business stakeholders, ServiceNow team,
developers, domain and enterprise architects. You'll be joining an organisation where
technology plays a critical role in enabling continued growth and operational
excellence.

What we’re looking for

You are a strong communicator who can translate between business and technology.
You enjoy solving complex challenges and are comfortable engaging stakeholders at
different organisational levels.

You bring:

• At least 5 years of experience designing enterprise-scale ServiceNow solutions.
• Proven experience working with ServiceNow from an architectural perspective rather than purely operational, support or administration-focused roles.
• Strong experience translating business requirements into technical solution designs.
• Experience working within large, complex organisations with multiple stakeholder groups.
• Certified knowledge of the ServiceNow platform applied to enterprise environments.
• Strong stakeholder management and communication skills.
• Excellent verbal and written communication skills in English.
• The ability to simplify complex technical concepts.

Nice to have

• Experience in fast-growing international organisations.
• Experience in retail, logistics or other high-volume operational environments.
• Experience in designing multiple ServiceNow implementations.
• Multiple ServiceNow architecture certifications.
• Experience working in cloud-first environments.

About you

You are someone who naturally takes ownership and leads through influence rather than hierarchy.

You:

• Challenge the status quo and continuously look for better solutions.
• Take initiative and move ideas into action.
• Are entrepreneurial in your approach and thrive in a fast-moving environment.
• Can build credibility with both technical teams and senior business stakeholders.
• Are comfortable making decisions while balancing multiple perspectives and priorities.
• Know how to bring people along with your ideas and create support for change.
• Focus on long-term value rather than short-term fixes.
• Take pride in the solutions you create and the impact they have on the organisation.

Why Action?

At Action, no two days are the same. We are one of Europe's fastest-growing retailers and continue expanding across countries, warehouses, offices and stores.

ServiceNow plays an increasingly important role in enabling that growth. Over the coming years, the platform will continue to expand in scale, complexity and business impact. This creates a unique opportunity for a ServiceNow Solution Architect who
enjoys solving complex challenges and wants to see the direct results of their work.

Here, you'll have the opportunity to co-develop platform strategy, shape future capabilities and help build solutions used by thousands of colleagues across the organisation.

Most importantly, you'll join an ambitious, pragmatic and action-oriented organisation where good ideas are welcomed and where your contribution can make a visible difference every day.

What you'll get from us

• A challenging role with significant impact on a rapidly growing international organisation.
• The opportunity to work on large-scale, business-critical ServiceNow initiatives.
• Excellent development and career growth opportunities.
• Collaboration with highly experienced technology and architecture professionals.
• A competitive salary and benefits package.
• Flexibility combined with a strong collaborative team culture.
• The chance to grow your career while helping shape the future of Action.
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Ready to take ownership of the future of ServiceNow at Action? Apply now and help
us build solutions that support one of Europe's most dynamic retail organisations.