Service Desk Rep I

Store Support Employee Dutch Part-time, flexible weekend shifts (12 hours per week)

As a Store Support Employee, you will be the point of contact for our colleagues in the Dutch stores. We are looking for student workers to support our weekend operations for approximately 12 hours per week. The position offers flexible working hours, where availability for evening shifts — ideally until 8:30 PM — is an important requirement.

This position is primarily remote (working from home), except during the training period. Depending on your availability, you can work a standard shift or opt for shorter shifts ; we are happy to be flexible with you in this regard.

Example of shifts :

Saturday: 13:00 – 20:30
Sunday: 13:00 – 18:30

You support our stores quickly and efficiently when needed. Are you ready to spring into action?

Your daily actions

The Service Desk consists of a strong and international team. Together with your colleagues, you answer all questions coming in from our stores in the Netherlands. These questions are very diverse and may relate to ICT, Human Resources, Facility/Property, or Finance, for example.

You ensure that every inquiry reaches the correct department and is resolved quickly, efficiently, and with a service-oriented approach. Helping others energizes you, and you enjoy collaborating with colleagues from different departments. In this role, you will be in contact with the stores, as well as with various departments at our international headquarters.

If a problem cannot be resolved immediately, you actively search for a solution. You answer questions by phone and via our ticketing system and ensure that all requests are correctly registered in our database.

As a Store Support Employee, you will work during our weekend opening hours. The role focuses primarily on support on Saturdays and Sundays, with flexible scheduling based on team staffing and your availability.

Meet your team

Our Action stores are located in various European countries and offer the same strong customer experience everywhere. This is only possible when stores operate in a standardized manner and can carry out their daily activities under the best conditions: making customers happy, supporting employees, and working efficiently.

Central Store Operations ensures this standardization and plays a key role in Action's rapid growth. We provide clear guidelines and monitor the progress of all stores. We are the first point of contact for operational questions from the stores and ensure that problems are resolved as quickly as possible.

You work in a very international environment at Action. The working language within our department is English, while the Store Helpdesk supports the stores in their local language — in this case, Dutch. Many of your colleagues started their careers in an Action store, meaning you truly work at the heart of the store operation.

As Action continues to grow, we constantly offer new challenges and opportunities to further improve the daily work of our colleagues in the stores.

This is you

You are naturally customer-oriented and helpful. You communicate clearly and confidently with store managers and regional managers. You work accurately and in a structured manner.

You have an empathetic yet critical attitude and are cost-conscious. You work easily with computers and quickly master new software systems.

What else are you bringing?

• Minimum MBO working and thinking level
• Student worker or available to work flexible weekend and evening shifts
• Available for evening shifts until approximately 8:30 PM
• Excellent communication skills in Dutch
• Good communication skills in English

What we offer

Actually, quite a lot. From our headquarters in the Netherlands, your work has an impact across Europe. With thousands of stores and millions of customers, Action continues to grow — and you can grow with us.

Our growth offers ample opportunities for continuous development: a new role, participation in innovative projects, or developing new skills. You will work in a culture where our core values are truly upheld: discipline, respect, teamwork, customer focus, cost awareness, and simplicity.

In addition, you can count on:

• A competitive salary based on a 38-hour work week
• 24 vacation days with the option to purchase 5 extra days (pro rata)
• A fixed-term contract with the intention of converting it into a permanent contract.
• Flexible working hours and the possibility to work remotely after the training period
• 15% staff discount on purchases at Action
• A good pension scheme, health insurance, and travel allowance
  Our contribution to society
  
  

If you only know Action from our stores, a new world will open up for you when you come to work with us. Behind the scenes, we are actively committed to society and the environment. For instance, we sponsor children growing up in SOS Children's Villages worldwide. Our international team reflects the diversity of our customers. A large proportion of our wood and cotton products are sustainably sourced, and many of our stores use energy-efficient LED lighting .

Curious to learn more? Join our team and discover it for yourself.

Does this sound interesting?

We are proud of our inclusive work environment and warmly invite anyone who identifies with this vacancy to apply. So take action and apply now.

The next steps

• You will receive a response to your application within 14 days (often sooner).
• First interview with a manager and a colleague
• Second interview with your recruiter
• Welcome to Action
  
  

Throughout the entire process, your recruiter is your dedicated point of contact and available to answer all your questions.