Senior Technical Specialist IT Supply Chain

Senior Technical Specialist IT Supply Chain

Full-time, 38 hours per week

Action is one of the fastest growing non-food retailers in the world, with over 3,300 stores across 15 countries and a new store opening every single day. The technology behind that growth is complex and critical. As Senior Technical Specialist IT Supply Chain, you play a key role in the operation and further development of the technical infrastructure in our distribution centres.

Your daily tasks

You are the technical expert within the Supply Chain IT team and carry full responsibility for multiple specific applications and technical areas, including voice picking, mobile computers, label printing, CCTV, access solutions and IT equipment rooms within the DCs. You work closely with Solution Architects, Application Analysts, Project Managers and the Service Delivery Manager.

Your core tasks include:

• Implementing, configuring and testing technical infrastructure and applications within the DC landscape
• Actively monitoring the technical infrastructure and proactively advising on improvements
• Translating functional requirements into technical specifications and change requests
• Monitoring the handling of incidents by suppliers based on agreed SLAs and escalating where necessary
• Independently managing smaller projects without a Project Manager, supported by the Service Delivery Manager
• Coaching junior and medior Technical Specialists in their daily activities and development
• Identifying improvement opportunities on your own initiative and aligning with business stakeholders
• Ensuring complete and up-to-date documentation in accordance with current guidelines and the IT control framework

Meet your team

You will be part of the Supply Chain IT team and report to the IT Manager Supply Chain. The team consists of Technical Specialists, Application Analysts and Solution Architects who work together to keep the IT infrastructure in the DCs running optimally. You are the go-to person for Project Managers and Architects within your area of expertise.

What You Offer

1. Higher professional education (HBO) or Master's level with at least 5 years of experience in a similar role
2. At least 5 years of experience in IT
3. ITIL certification is required
4. Knowledge of DC automation is essential
5. Extensive experience with technical infrastructure and applications within the area of responsibility
6. Proficiency in English is essential; knowledge of French and/or German is an advantage
7. Project management experience is recommended
8. Strong relationship management, risk management and stakeholder communication skills

We also expect:

1. Self-confident, with broad communication skills at business level
2. Leadership without formal authority: able to motivate suppliers, colleagues and stakeholders
3. Deep understanding of business processes within the technical area of responsibility
4. High level of pragmatism and results-driven mindset
5. Organised, able to recognise patterns, meets agreements within deadlines
6. Works effectively with others to achieve shared objectives

What We Offer

Quite a lot, actually! From our bustling headquarters in the Netherlands, you will have an impact across the whole of Europe. We are now up to more than 3,300 stores in 15 countries and we are not stopping there, with big growth ambitions for both Action and you.

• A competitive salary based on a 38-hour week
• A yearly bonus based on realising company and personal objectives
• 24 days holiday with the option to buy five additional days (based on 38 hours per week)
• A temporary contract with the intention of offering you a permanent contract in the long term
• Flexible working hours and the option to spend 40% of your hours working from home (in coordination with your team and manager)
• 15% staff discount on your purchases at Action
• A good pension scheme, collective health insurance and travel allowance
• Extensive training and development through our own Action Academy

How We Contribute to Society

If you only know Action from the stores, a new world will open up for you when you join us. We are working hard behind the scenes to make a positive impact on society and the environment. Did you know that we sponsor more than 2,000 children worldwide who are growing up in an SOS Children's Village? That our team reflects the diversity of our customers, including 124 nationalities? That 70% of our wood products and 86% of our cotton already comes from sustainable sources? Or that we use energy-efficient LED lighting in more than half of our stores? Yes, that is Action, too. If you are curious about what other initiatives we are taking, join our team and see for yourself.

Interested?

We are proud to be an inclusive employer and warmly invite anyone who sees themselves in this vacancy to apply. So take action and submit an application now!

What you can expect from then on:

• You will receive feedback on your application shortly
• A first orientating interview (Teams) with the Snr. Tech Recruiter
• A second interview with the hiring manager at our HQ
• Online assessment and a third interview with a relevant colleague to discuss the results
• Welcome at Action...

Throughout the entire process, Joey Corrigan, Snr. Tech Recruiter, will be your first point of contact to answer all your questions.