Quality Assurance Specialist

Quality Assurance Specialist

(Fulltime, 38 hours per week)

s a Quality Assurance Specialist, you ensure that every product reaching our stores is safe, reliable, and compliant with all standards. You play a key role in protecting our customers and strengthening product quality across Europe. Working across distribution centres and markets, you actively assess product performance, identify risks, and drive improvements together with internal stakeholders and suppliers.

This is your daily action

• Perform product testing and AQL inspections to ensure safety, quality, and durability 
• Monitor incoming goods in distribution centres, ensuring only compliant products are released to stores 
• Check packaging and labelling for transport safety, accuracy, and compliance 
• Analyse defects, damaged goods, and complaints, and drive corrective actions 
• Identify root causes and provide clear recommendations to improve products and suppliers 
• Collaborate with Product Technologists and stakeholders to resolve quality issues 
• Ensure compliance with EU and local regulations to support market readiness 
• Monitor supplier performance against specifications and escalate risks when necessary 
• Support recalls and critical issues with fast, accurate testing and reporting 
• Document findings clearly and continuously improve quality control processes 
• Perform internal laboratory checks to ensure products are compliant and fit for purpose

Meet your team

You will join the Technical/Quality department, where we are responsible for ensuring product quality, safety, compliance, and sustainability. As a team, we work closely with Product Technologists, suppliers, and operational teams to guarantee that all products meet our standards and legal requirements across our international markets.

This is you

You are detail-oriented, analytical, and proactive. You take ownership of quality challenges and thrive in a dynamic retail environment. You communicate clearly and collaborate easily across teams and cultures to achieve results.

In addition:

• A technical or vocational qualification in quality, engineering, or a related field
• 3–5 years of experience in product testing, quality control, or inspections in retail, trading, or manufacturing
• Knowledge of EU product safety and compliance standards
• Experience with structured reporting and quality data tools
• Fluent in English (additional languages are a plus)
• Skills that make you successful:
• Strong attention to detail and accuracy
• Problem-solving mindset with a focus on root-cause analysis
• Clear and effective communication skills
• Team player with a collaborative attitude
• Ability to work under pressure in a fast-paced environment

What we offer

Surprisingly much! From our international headquarters in the Netherlands you have an impact on what happens in our stores across Europe. We welcome more than 22 million customers every week in more than 3,300 stores in 15 European countries. And we have big growth ambitions. For Action and you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, and new skills: as a professional, you can develop without limits. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost consciousness, and respect.

Did you know that you can also count on us for:

• A market-based salary based on a 38-hour work week
• 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week)
• 15% staff discount on your purchases at Action 
• A good pension scheme, collective health insurance and travel expenses allowance (Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam)

How we contribute to society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we support thousands of children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including over 160 different nationalities? That we purchase over 99% of our cocoa, cotton and timber products sustainably? And that all our stores, DC’s and offices only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? There’s a lot more we are proud of and we would love for you to be part of it.

Interested?

We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now!

What happens next:

1. Response to your application within 14 days (and usually earlier)
2. First meeting with the manager and a colleague
3. Online assessment to get to know you better
4. Second interview with your recruiter, among others
5. Welcome to Action…

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.

Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for more information.