Process Expert - Store Operations (Workforce Planner)

Process Expert – Store Operations

Fulltime, 38 hours per week

Introduction

Are you a structured thinker who thrives in dynamic environments? Do you love creating order from complexity and ensuring processes work seamlessly across multiple countries? We're looking for a Process Expert to join our team, you'll be at the centre of our operational excellence, ensuring our 3,000+ stores across 14 European countries operate with unified, simple, and effective processes.

This is your daily action

• Your day is diverse: from analysing business performance to validating IT changes and updating work instructions.
• Maintain and optimize our operational model to ensure one unified way of working across all Action stores
• Develop, test, and rollout workforce management systems with comprehensive work instructions
• Ensure new countries align with our current planning and scheduling processes
• Drive digitalization initiatives to make our processes more efficient and future-ready
• Conduct advanced data analysis using Excel or other data handling systems to support management decision-making
• Create assignments and plans while ensuring commitment to critical deadlines

Meet your team

You'll be joining a team that acts like the spider in the web that connects all our operational processes. This team is responsible for ensuring that every Action store operates efficiently, whether it's in the Netherlands, Germany, or any of our other European markets.

This is you

You're naturally structured and organized but also flexible and adaptable because our dynamic retail environment requires constant mental switching between different priorities. You thrive on creating order and consistency while embracing the fast-paced nature of retail operations.

In addition:

• A completed MBO level 4 or HBO degree
• At least 1-2 years of experience in workforce management processes
• Experience in planning and process development is highly valued
• Advanced Excel skills including pivot tables, VLOOKUP, and data analysis
• Project management skills with ability to meet tight deadlines
• Excellent command of English (both oral and written)

What we offer

Surprisingly much! From our international headquarters in the Netherlands you have an impact on what happens in our stores across Europe. We welcome more than 15 million customers every week in more than 3,000 stores in 14 European countries. We have great growth ambitions. For Action and for you. Because our growth means that you can always take new steps. A different position, an interesting innovation project, new skills: you can continue to develop as a professional. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost conscious and respect.

Did you know that you can also count on us for:

• A market-based salary based on a 38-hour work week
• An annual bonus between 5 and 10% based on company and personal performance
• 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week)
• A temporary contract with the intention of offering you a permanent contract in the long term
• Flexible working hours with 3 days from office and 2 days from home, of course in coordination with your team and manager
• 15% staff discount on your purchases at Action
• A good pension scheme, collective health insurance and travel expenses allowance
• A temporary contract with the intention of offering you a permanent contract in the long term
  
  

How we contribute to society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,500 children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including 155 different nationalities? That we purchase 94% of our wood products and 100% of our cotton sustainably? And that almost all our stores only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we're facilitating? Join our team and find out for yourself.

Interested?

We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now!

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.

Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for more information