Loss Prevention Manager

Loss Prevention Manager

Fulltime, 38 hours per week

The Retail Loss Prevention Manager is responsible for protecting company assets and profitability by preventing, detecting, and investigating loss across stores, supply chain, payments, e commerce, and organized retail crime (ORC).The role leads an integrated loss prevention approach, combining operational leadership, data driven insights, and effective investigations to reduce shrink and fraud across the end to end retail value chain. The position also leads the Stock Loss Working Group, driving cross functional alignment and sustainable loss reduction actions.

This is your daily action

As Loss Prevention Manager, you are responsible for protecting the company’s assets and profitability by preventing, detecting, and investigating loss across stores, supply chain, payments, e commerce, and organised retail crime (ORC). 

You play a key role in reducing shrink across the end to end retail value chain by combining operational leadership, data driven insights, and effective investigations. You take ownership of store shrink by working closely with Store Operations to identify internal, external, and process related root causes of loss and translating these insights into practical prevention strategies, controls, and training. In addition, you lead the Stock Loss Working Group, bringing together stakeholders from Supply Chain, Commerce, Marketing (Format), Finance, and Store Operations to drive cross functional alignment and sustainable loss reduction initiatives.

Across the wider business, you strengthen loss prevention controls within the supply chain and manage fraud risks related to payments, refunds, returns, loyalty programs and e commerce transactions. Through strong partnerships with internal teams and external providers, you continuously improve visibility, accountability, and the effectiveness of loss prevention and fraud controls, while promoting a strong culture of ownership and continuous improvement.

Meet your team

You’ll join a team of specialists who work at the heart of the business to safeguard operations and reduce loss. The role involves frequent collaboration with Store Operations, Supply Chain, Finance and Commerce and suits someone who thrives in a fast-moving retail environment where teamwork, ownership and improvement go hand in hand.

This is you

Softskills 

In this role, you act as a trusted business partner who feels comfortable working across a wide range of teams and stakeholders. Clear and confident communication comes naturally, allowing you to use data and insights to influence decisions and create alignment. You take ownership of your work and show leadership through initiative, even without formal authority.

A strong analytical mindset helps you get to the root of complex issues and turn insights into practical, sustainable solutions. You handle sensitive topics such as investigations and fraud with discretion and integrity, while remaining resilient and professional in challenging situations. With a continuous improvement mindset, you help drive lasting change and strengthen the organization’s loss prevention culture over time.

In addition:

• Related to study background or work experience:
• A Bachelor’s or Master’s degree in a relevant field such as Business Administration, Supply Chain Management, Logistics, Finance, Economics, Criminology, Security Management, or Risk Management. 
• Additional training or certifications in loss prevention, fraud, security, or investigations are considered a strong plus.
• Proven experience in retail loss prevention, fraud management, security, or risk management. 
• Strong experience with store shrink reduction, loss prevention strategies, and investigations. 
• Experience with supply chain loss, including distribution centers, transport, and logistics partners. 
• Exposure to fraud topics such as payments, refunds, returns, loyalty programs, and e commerce transactions. 
• Experience using data and analytics to identify trends, root causes, and improvement opportunities. 
• A background in working cross functionally with multiple stakeholders in a complex retail or omnichannel environment.

Related to competences/skills:

• Stakeholder management & collaboration: Able to work effectively across multiple functions and levels, building trust and alignment with internal and external stakeholders. 
• Analytical & data driven thinking: Strong ability to analyze data, identify trends and root causes, and translate insights into clear priorities and actions. 
• Leadership & ownership: Takes responsibility for outcomes, leads initiatives proactively, and influences others without relying on formal authority. 
• Communication & influencing skills: Communicates clearly and confidently, translating complex risk and loss topics into practical, actionable messages. 
• Integrity & resilience: Acts with discretion and professionalism in sensitive situations, remains effective under pressure, and demonstrates a strong ethical mindset

Regarding language knowledge :

Good command of English and Dutch

What we offer

Surprisingly much! From our international headquarters in the Netherlands you have an impact on what happens in our stores across Europe. We welcome more than 15 million customers every week in more than 3,000 stores in 14 European countries. We have great growth ambitions. For Action and for you. Because our growth means that you can always take new steps. A different position, an interesting innovation project, new skills: you can continue to develop as a professional. And all this in a culture where our shared values are truly lived: customer focus, teamwork, simplicity, discipline, cost conscious and respect.

Did you know that you can also count on us for:

• A market-based salary based on a 38-hour work week
• An annual bonus between 5 and 10% based on company and personal performance
• 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week)
• A temporary contract with the intention of offering you a permanent contract in the long term
• Flexible working hours and the possibility of working up to 40% from home, of course in coordination with your team and manager
• 15% staff discount on your purchases at Action 
• A good pension scheme, collective health insurance and travel expenses allowance // a lease car or mobility allowance (Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam)

How we contribute to society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,500 children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including 155 different nationalities? That we purchase 94% of our wood products and 100% of our cotton sustainably? And that almost all our stores only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself.

Interested?

We are proud to be an inclusive employer, and we warmly invite anyone who recognises themselves in the vacancy to apply. So take action and respond to this vacancy now!

What happens next:

1. Response to your application within 14 days (and usually earlier)
2. First meeting with the manager and a colleague
3. Online assessment to get to know you better
4. Second interview with your recruiter, among others
5. Welcome to Action…

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have.

Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for