Fraud Operator

Fraud Operator

(Full-time, 38 hours per week)

As a Fraud Operator, you proactively detect and investigate fraud cases based on data analysis and received reports.

Are you naturally curious, analytically strong, and do you enjoy doing something different every day? Do you like working together, have an eye for detail, and can you switch quickly?

Then this is a great opportunity to come work at Action!

Your Daily Actions

In the Fraud & Store Security team, you work in an international team of 15 colleagues in the Netherlands, France, and Germany, supporting over 3000 stores in all countries where we operate.

Together, you work on a wide variety of cases.

Your work focuses on detecting, investigating, and analysing fraud using various data sources.

You conduct thorough investigations into fraud incidents within the store organization through concrete inputs and systematic analysis:

Investigation Inputs:

• Cash register discrepancies and unusual transaction patterns
• Inventory movements and stock level anomalies
• Direct reports and tips from store staff
• Automated system alerts and data anomalies
• Customer complaints related to potential fraud

Investigation Process:

• Analyse cash register data and transaction histories to identify suspicious patterns
• Review security camera footage to verify incidents and gather evidence
• Cross-reference multiple data sources including POS systems, inventory management, and employee records
• Create comprehensive investigation reports documenting findings, evidence, and risk assessments
• Maintain detailed case files with supporting documentation and analysis

Follow-up and Resolution:

• Coordinate with regional managers to discuss investigation outcomes and recommendations
• Present findings to relevant stakeholders and provide expert advice on next steps
• Process investigation results and support decision-making on disciplinary actions or policy changes
• Monitor implementation of corrective measures and track case resolution
• Provide feedback to stores on prevention strategies and best practices
• You conduct fact-based investigations, write concise and powerful reports, and work closely with various departments to complete incident resolution.

Your Team

The Fraud and Security team is part of the Store Operations department.

This department supports the store organization in all countries and develops and improves central policies and associated processes.

This involves intensive coordination and collaboration with the store organization in the countries.

The Fraud & Security team works to create a safe environment for customers to shop and employees to work. The team investigates possible fraud, organizes store security, and handles follow-up and store surveillance in case of alarms.

Who You Are

We are looking for a colleague who enjoys being in contact with other departments, can provide advice based on research, stands firm in their convictions, and is curious to investigate incidents in detail.

You have good communication skills, are analytically strong, can get to the point quickly, and are able to contribute new ideas.

In our fast-growing and changing organization, it is essential to be eager to learn and flexible.

Furthermore, you have:

• University of Applied Sciences (HBO) working and thinking level
• Affinity with Fraud or Security management
• Knowledge or experience in Retail is a plus
• Good command of the English language, both spoken and written. Another European language is a plus

What We Offer

You will work in a team of professionals in an international environment.

Action has over 3000 in 13 European countries and opens several new branches every week.

The rapid growth of the organization continues continuously. Not only is Action growing, but there are also growth opportunities for you to develop within the company.

• One-year contract
• Market-competitive salary based on a 38-hour work week
• 24 vacation days and the possibility to purchase 5 additional days (based on 38 hours per week)
• Travel expense reimbursement
• Company laptop and mobile phone
• 15% employee discount on Action products

How We Contribute to Society

As a retailer with millions of enthusiastic customers, we take our responsibility for people and the environment seriously.

That's why we are happy to invest in solutions that reduce environmental impact and ensure better production conditions in the countries where we have stores and produce. 

Interested?

Take action and apply now!

What Happens Next

1. Our recruiter will review your application and get back to you as soon as possible.
2. We invite you for a first interview.
3. We would like to get to know you better, so we ask you to complete an online assessment.
4. We invite you for a second interview and discuss your assessment, among other things.
5. Do we both see it working? Then we become new colleagues!

At Action, we consider integrity to be of great importance.

A pre-employment screening is therefore part of the recruitment process for this vacancy.

Ask your Recruiter for more information