Empty Template

About Action

Action is the fastest growing non-food discount in Europe.
We started our business with a small store in Holland in 1993 and today our company has grown into an international retail organization with more than 2,500 stores in 12 countries and almost 80,000 people of 136 nationalities and these numbers are growing every day.
Working for Action means having a solid and financially reliable employer, with a concrete and motivating approach.

Store Facility Coordinator I

The Store Facility Coordinator I is part of the (country) Real Estate Team and reports directly to the RE Team Lead Store Facility.

Answering, registering and processing Real Estate related tickets (questions, problems and/or complaints from internal and external stakeholders) in accordance with our internal service agreements, guidelines and procedures.

Areas of responsibility

1. Customer and supplier contact

• Manage questions, problems and/or complaints from different internal and external stakeholders and ensure correct follow-up(s) until the notification has been fully processed.
• Answer questions and assist store employees in resolving problems and/or complaints (by telephone and e-mail).
• Coordinate forwarded notifications to external suppliers, landlords and other internal departments. Requests services needed for store maintenance. When necessary, check contract agreements and debate with the service providers on the execution and timing. Coordinates these services to completion.

2. Expertise

• Coordinate activities within the department.
• Keep track of relevant internal/external developments, ensure the actively sharing of information between employees of the department.
• Develop scripts(FAQ) based on internal research in order to answer new questions and/or complaints for which no standard reply has yet been designed.
• Signal structural bottlenecks and improvement opportunities with respect to processes, procedures and systems/tools.
• Participate and contribute to projects and pilots on a periodic basis for the purpose of improving processes.

3. Administrative

• Draft daily work planning.
• Provide reports regarding your own working field/expertise.
• Request and handle offers and invoices.
• Register maintenance/inspection reports.

Requirements - Hard and Soft skills

• Approximately 2 years service desk working experience
• Local language, both verbal and written
• English as an addition is a plus
• Experience with different software systems / able to get quickly acquainted with new applications / system
• Demonstrates a high level of pragmatism
• Is very organised
• Works efficiently and effectively, also when under time pressure
• Works effectively with others to achieve common targets
• Strong communicator