Dispatcher Transport

Dispatcher Transport

Action’s logistics network keeps growing fast and Transport is a key pillar of our logistics operations. To optimize outbound transport to our stores, we have a dedicated local Transport Team led by a Team Leader Transport. The Team Leader reports functionally to the Logistics Service Manager (LSM) and operationally to the Regional Transport Manager, who is responsible for the financial and operational performance of transport in the region. As a Dispatcher you will report both functionally and operationally to the Team Leader Transport. 

Objective of the role
The main focus of the role is to organize the daily transport for delivering the stores out of the DC in the most efficient way, while keeping the agreed service level with the stores in combination with supporting the expedition and warehouse needs to ensure the efficient logistics in both ways. The Dispatcher Transport takes care of the daily operations (communication with Transport partners, instructing drivers, communication with the Warehouse, daily paperwork and administration). The objective is to deliver stores on time and in full. He/she works closely together with the transport partners (2 – 3) and the warehouse employees.

Responsibilities

Dispatch

• Run the daily dispatch operation, where transport trips have to be dispatched to the different transport partners;
• Receive arrival and departure information from transport partners and process this in the dispatch planning;
• Monitor timely departure and delivery and take corrective actions in case of process disturbances (e.g. warehouse delay, late truck arrival or other delivery issues);
• Communicate dock-planning and trailer returns with the warehouse colleagues;
• Coordinate pre-loading activities and yard management (parking of trucks and trailers);
• Ensuring transport capacity to deliver the stores and tracing trailer availability (daily yard checks);
• Hand out transport documentation and instructions to the drivers;
• Monitor that transport partners comply with safety rules on site and general SOP’s (Standard Operation Procedures);
• Replace team-lead transport in his/her absence.

Administration

• Make sure the RTM or Central Organisation (Central Planning, FAP) has all information to perform the administrative tasks in the team: way bill administration, admin of performance and operational data (e.g. arrival/departure times) required for payment of transport partners and/or performance reporting;
• Participate in or provide input for the weekly ops meeting with the transport partners.

Requirements

• 3 years of relevant work experience (preferably in a similar role);
• Fluent in Italian and good in English (interviews will be in English);
• Is very punctual and disciplined;
• Is cost conscious in relation to the job (e.g. prevent waiting hours, process disturbances);
• Is pragmatic to solve issues adequately (e.g. no shows, late arrivals, warehouse delays) and is able to prioritize the issues that are relevant from issues with less importance;
• Works effectively together with transport partners and warehouse employees to reach the common objectives;
• Is positive, has a can-do attitude and a sense of integrity;
• Works well in a team and has good communication skills;
• Is flexible to work rotational shifts and Saturdays during peak periods.

What we offer you

• Full-time permanent employment contract;
• Competitive remuneration package;
• 15% staff discount on Action merchandise;
• Extensive education and training, with opportunities for professional growth;
• The opportunity to work in a large, dynamically growing international company.

Curious what’s next?
We will review your application and will get back to you asap. When you are selected you will be invited for a first job interview. When we are both enthusiastic we will invite you for the second interview. In that second interview we’d like to get to know you even better.  Are we still a great match? Then we’ll make you an offer you can’t refuse!