Direct Import Quality Manager Hong Kong

Direct Import Quality Manager Hong Kong

(Fulltime, 38 hours per week)

Introduction

As a Direct Import Quality Manager in Hong Kong, you act as a strategic leader across regions, driving product quality, sustainability, and compliance within assigned categories and sourcing regions. You play a key role in shaping and executing the global quality strategy, ensuring consistent standards across countries and building a future-ready quality organization. 

In this role, you go beyond operational execution—taking end-to-end ownership of quality performance, influencing sourcing strategies, supplier development, and cost efficiency. 

Based in Hong Kong SAR, you will work at the center of Action’s growing international sourcing operations. 

This is your daily action

• Define and implement regional and category quality strategies aligned with global business goals 
• Establish and govern quality standards, testing protocols, and compliance frameworks 
• Ensure consistent execution of quality standards across countries and teams 
• Build and develop a high-performing quality organization, including coaching and capability development 
• Take end-to-end ownership of product quality performance across multiple countries and categories 
• Make critical decisions on quality, safety, and compliance risks 
• Drive proactive, risk-based quality management systems 
• Lead supplier development strategies and improvement programs 
• Influence supplier selection and onboarding in collaboration with sourcing and buying teams 
• Contribute to cost engineering and margin optimization while safeguarding quality 
• Act as a senior interface between Quality, Buying, Sustainability, sourcing partners, and HQ stakeholders 
• Lead cross-functional decision-making in complex or high-risk situations 
• Drive transformation initiatives such as digitalization, KPI frameworks, and process standardization 
• Deliver continuous improvements in quality, speed, and cost 

Meet your team

You will be part of the Direct Import Quality department and based in Hong Kong, working closely with our Hong Kong team and International HQ Quality, Buying teams, sourcing partners, and suppliers. Together, you ensure strong product quality performance, compliance, and continuous improvement across global sourcing operations. 

This is you

You are a strategic and results-driven leader with strong analytical skills and a hands-on mindset. You thrive in an international, fast-paced environment and are able to balance commercial, technical, and quality priorities. You inspire others, build strong teams, and drive alignment across complex stakeholder landscapes. 

In addition: 

• Academic degree in a relevant field 
• Minimum 10 years of experience in product manufacturing, quality engineering, or retail sourcing 
• Strong knowledge of global sourcing and supplier networks (Far East experience is a plus) 
• Experience with PLM systems and MS Office tools 
• Fluent in English and Chinese 

Skills that make you successful: 

• Strong leadership and people management capabilities 
• Strategic thinking combined with execution power 
• Excellent communication and stakeholder management skills 
• High level of accountability and result orientation 
• Ability to analyze data and translate insights into strategy 
• Entrepreneurial mindset with the ability to manage multiple priorities 
• Strong collaboration skills across cultures and functions 

What we offer

• A dynamic role within Action’s fast-growing Direct Import organization in Asia. 
• A key position in an international environment with daily interaction across teams and cultures. 
• Opportunities to contribute to the optimization of Action’s sourcing model. 
• Extensive exposure to suppliers, factories, sourcing partners, and multiple product categories.
• Room for personal growth, development, and ownership. 
• A culture based on Action Values: customer orientation, cost consciousness, simplicity, teamwork, discipline, and respect. 

How we contribute to society

If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we support thousands of children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including over 160 different nationalities? That we purchase over 99% of our cocoa, cotton and timber products sustainably? And that all our stores, DC’s and offices only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? There’s a lot more we are proud of and we would love for you to be part of it. 

Interested?

We are proud to be an inclusive employer, and we warmly invite anyone who recognizes themselves in the vacancy to apply. So take action and respond to this vacancy now! 

What happens next:

1. Response to your application within 14 days (and usually earlier)
2. First meeting with the manager and a colleague 
3. Online assessment to get to know you better 
4. Second interview with your recruiter, among others 
5. Welcome to Action… 

Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have. 

Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for more information.