Application Analyst Commerce IT

Application Analyst Commerce IT

Action – Zwaagdijk-Oost, North Holland, Netherlands

(Full-time, 38 hours per week)

Do you want to play a key role in ensuring the continuity and performance of applications within a rapidly growing organization? If so, you might be the Application Analyst we're looking for!

About Us

As a fast-growing non-food discount retailer with more than 3,000 stores in 14 countries, our Technology department plays a crucial role in the ongoing expansion of our distribution network.

Your Role

As an Application Analyst Commerce IT, you are responsible for the operational stability, incident handling, and functional support of applications within the Commerce IT domain, which includes ownership of the buying process and article data, among others.
You ensure effective incident and problem resolution, maintain service levels, and support controlled implementation of changes. You act as the functional expert and first escalation point for business users and suppliers.
The focus is on application continuity, incident management, and structured change support within a BizTech environment.

Your Daily Tasks

• Own incident management within Commerce IT (registration, prioritization, coordination, resolution, and communication);
• Monitor application performance and service levels in collaboration with suppliers and internal IT teams;
• Perform root cause analysis for recurring incidents and contribute to structural improvements (problem management);
• Coordinate application changes, assess functional impact, and support controlled implementation;
• Translate functional business questions into clear application specifications where needed;
• Safeguard application documentation, configuration standards, and knowledge management;
• Support testing activities for fixes and minor enhancements;
• Support and contribute to IT projects delivering improvements, changes, and/or integrations;
• Act as a functional escalation point for external vendors and internal stakeholders.

Your Team

We offer a dynamic working environment and consist of committed, cost-conscious, customer-oriented, and culturally diverse colleagues. We enjoy working as a team and live our corporate value of simplicity in everything we do.
Our Technology department creates value through centralized teams for Enterprise Architecture, IT Project & Portfolio Management, Development & Operations, and several Business Technology (BizTech) teams.
Within the BizTech Commerce team, we implement initiatives on the technology roadmap and use technology to support our business objectives.

What You Offer

• Affinity with retail, IT, SAP, ERP, software engineering, and/or Master Data Management;
• Strong communication skills and a proactive attitude;
• An organized way of working, meeting agreed deadlines and following guidelines;
• Results-oriented and pragmatic mindset;
• Ability to handle time pressure and work effectively both independently and in a team;
• Higher professional education, preferably in information technology and/or Data Management;
• Relevant work experience in IT is preferred;
• Knowledge of Product Management processes and/or systems is preferred;
• Fluency in English, both spoken and written; Dutch is preferred.

What We Offer

We open stores at home and abroad every week. This growth makes Action a successful, rapidly developing organization. With the department expected to expand further, there are plenty of career development opportunities.

• A competitive salary based on a 38-hour workweek
• 24 paid leave days (based on 38 hours per week)
• The option to join a collective health insurance plan
• A 15% staff discount on Action products
• Flexible working hours
• A company laptop and smartphone

How We Contribute to Society

As a retailer with millions of enthusiastic customers, we take responsibility for people and the environment seriously. That’s why we invest in solutions that reduce environmental impact and improve working conditions in the countries where we operate and produce.

Interested?

Are you excited to work on challenging projects in the dynamic world of retail using state-of-the-art technology? Act and apply now! Here’s what happens next:

1. Our recruiter will review your application and get back to you as soon as possible.
2. You will be invited for an initial interview.
3. To get to know you better, we will ask you to complete an online assessment.
4. You will be invited to a second interview to discuss your assessment and meet a future colleague.
5. If we are both happy, we will make you an offer.